Managing Agent Data Co-ordinator

 

We're looking for a highly organised and customer-focused Managing Agent Data Co-ordinator to join our Service Charge & Specialist Leasehold Services team.

Reporting to the Managing Agent Administration Manager, you'll provide administration, coordination and business support to the Managing Agent Relationship Team. You'll play an important role in helping the team operate efficiently while providing excellent service to residents, managing agents and other customers. 
This is a varied role where you'll coordinate information, support service charge and leasehold activities, maintain records, handle enquiries and help ensure services are delivered accurately and efficiently. 

What You'll Be Doing

• Providing administrative support to the Managing Agent Relationship Team.
• Assisting with Section 20 consultation processes and resident communications.
• Processing invoices, purchase orders and payment requests.
• Liaising with managing agents and other external partners to obtain documentation and information.
• Maintaining accurate records across CRM and other systems.
• Managing enquiries from residents, managing agents, freeholders and colleagues.
• Coordinating communications, mailshots and responses.
• Supporting meetings, reports and management information.
• Assisting colleagues with complaint responses and service improvements.
• Building positive relationships with internal and external stakeholders.

About You

You'll be an organised administrator with excellent customer service skills and a passion for helping customers and colleagues.

You'll also have:

• Strong customer service and communication skills.
• Experience using databases, management information systems or CRM systems.
• Good organisational skills with the ability to manage competing priorities.
• Strong attention to detail and accuracy.
• Good problem-solving and numerical skills.
• The ability to work collaboratively with a range of stakeholders.
• Good knowledge of Microsoft Office applications.
• The ability to learn new systems and processes quickly.

At Southern Housing, our residents are at the heart of everything we do. As one of the largest housing providers in the UK with over 77,000 homes across London, the Southeast, the Isle of Wight, and the Midlands, we give over 167,000 people somewhere affordable to call their own! We also understand the difference that safe, secure, and affordable homes can make to people’s lives.

 

A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.